Refund and Returns Policy

Returns

• Eligibility: Items must be returned within 30 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Gift cards
• Custom-made or personalized items

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at info@mineraru.com to initiate the return process and receive a return authorization.
2. Packaging: Securely package the item in its original packaging, including any accessories, manuals, and documentation.
3. Shipping: Send the item to the return address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

• Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will process a refund to your original method of payment. Please allow a few business days for the refund to be reflected in your account.
• Shipping Costs: Original shipping costs are non-refundable.

Exchanges

• Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at info@mineraru.com for assistance with a replacement.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mineraru.com.

Shipping returns

To return your product, you should mail your product to the address we sent you via e-mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions

If you have any questions about our return policy, please contact us at info@mineraru.com.

Thank you for shopping with Mineraru! We appreciate your business and are committed to providing you with the best products and service.