International shipping available!

At Mineraru, we are committed to delivering your orders safely and promptly. Below, you’ll find important information regarding our shipping policies and procedures.

Shipping Locations

  • Domestic Shipping: We offer shipping across the Netherlands.
  • International Shipping: We ship to various international destinations. Please check the list of countries we ship to during the checkout process.

Shipping Rates

  • Domestic Shipping: Standard shipping is 5 euros, and express shipping options are available at an additional cost.
  • International Shipping: Shipping rates vary based on the destination and weight of the package. The exact shipping cost will be calculated and displayed during checkout.

Shipping Times

  • Domestic Orders: Standard shipping typically takes 2-5 business days. Express shipping options are available for faster delivery.
  • International Orders: Delivery times vary by destination but generally range from 7-21 business days. Please note that international shipping times may be affected by customs processing in the destination country.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
  • Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.

Customs and Duties

  • International Orders: Please be aware that international shipments may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. Mineraru is not responsible for any customs fees or delays caused by customs processing.

Packaging

  • Sustainable Packaging: We strive to use eco-friendly packaging materials to minimize our environmental impact. Your order will be carefully packed to ensure it arrives in perfect condition.

Shipping Restrictions

  • Restricted Items: Certain items may have shipping restrictions due to international regulations. If an item in your order cannot be shipped to your location, we will notify you promptly.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or provide a replacement.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving your order. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund.

Contact Us

If you have any questions or concerns about our shipping policies, please feel free to contact our customer service team at info@mineraru.com.